Booking Terms & Conditions
Refunds & Cancellation Policy for Unu Raymi Expeditions Ltd.
Our refunds and cancellation policy for Latin America is as follows:
Trip Cancellation Fee: $120 USD per person (plus any trip resource costs already paid & any bank charges that are incurred for a refund) then:
More than 50 days prior to arrival: 75% refund of the total trip price.
49 – 31 days prior to arrival: 50% refund of the total trip price.
30 – 15 days prior to arrival: 25% refund of the total trip price.
14 – 0 days prior to arrival: 0% refund of the total trip price.
For Chile & Argentina, the above applies and, then 35 – 0 days before arrival: 0% refund of the total trip price.
NOTE: Refund percentages are based on 100% of the trip price & subject to the terms & conditions of cancellation. Please note that flight purchases are not included in the above table and the refund of any flights is subject to the cancellation/refunds policy of the individual airline, nor are any other non-refundable resources purchased as part of the trip.
If circumstances beyond the control of the traveler prevent the traveler from participating in the tour, the tour’s normal cancellation terms shall still apply.
Refunds can take 7-28 working days to process.
CFFT: We now offer credit for future travel (CFFT), as a means of replanning your trip in the event of unforeseen circumstances (travel that is impacted by pandemics, travel bans, political & civil unrest etc.) that delays your arrival, requires postponement for a short period or will require entirely changing the dates of your trip for another year. We offer as much flexibility as we can, and reservations with hotels & domestic airlines will be altered in line with their own reservation policies to fit the re-programming of your trip.
Booking Terms & Conditions
Our terms to confirm a trip reservation are to take a deposit up-front to secure the trip, a deposit can be between 20 – 50% of the trip value, depending on the complexity of the trip and the resources required.
A deposit is due once a trip plan has been agreed upon in full by both parties, and the trip balance should be paid in full at least 5 weeks prior to trip departure to ensure all resources are secured & finalized for the trip before the pre-agreed departure date.
The Contract
If you are interested in taking a trip with us, you will have read and understood all the points of the booking terms & conditions that are stipulated on this page. This is inclusive of bookings or reservations through the following booking agents: TripAdvisor, Viator, Bookmundi, Expedia, Tourradar, Tourhub, 57Hours.com, or any other third-party booking agent not mentioned here.
If you sign off a trip deal with us, you are automatically accepting the booking conditions for yourself (your party). Your payment of a deposit is taken as confirmation of your acknowledgment of the terms & conditions on this page.
Your booking will be accepted and become valid only when we send you a confirmation email or an invoice.
Only when we do this will a contract come into existence between Unu Raymi Expeditions Ltd. and yourself (your party), and will commence from the date stated in the email or the invoice.
Unu Raymi Expeditions reserves the right to change these terms and conditions at any time without prior notice.
In the event that any changes are made to the business or booking terms, the revised terms and conditions shall be posted on this website (www.unuraymi.com) immediately thus rendering this as the latest version applicable to all received bookings. Please check the latest information posted herein to inform yourself of any changes.
Force Majeure and Safety Substitution Clause
- Definition of Force Majeure and Safety Events
Unu Raymi reserves the right to modify, reroute, or cancel any portion of an itinerary due to circumstances beyond our control. This includes, but is not limited to, extreme weather conditions (e.g., high winds exceeding $120$ mph), natural disasters, park closures by authorities (e.g., CONAF), or tragic events within the park that necessitate safety investigations.
- Agency Right to Prioritize Safety
The safety of our travelers is our paramount concern. If a trek or route (such as the «O» Circuit) is deemed unsafe due to altitude risks, weather, or government-mandated closures, Unu Raymi reserves the exclusive right to substitute the route with a safer alternative (e.g., the southern «W» face). Such decisions are final and made to mitigate risk to life and limb.
- Traveler Options in the Event of Disruption
In the event of a significant route closure, Unu Raymi will provide travelers with the following options:
- A. Substitution: Proceed with a modified itinerary of equivalent service standard (e.g., maintaining 3-4 star accommodations and porter services).
- B. Postponement: Reschedule the expedition to a future date, subject to availability and potential peak-season price adjustments.
- C. Cancellation: Cancel the booking in accordance with our standard Force Majeure refund policy, acknowledging that non-recoverable costs (e.g., internal flights, park permits, and pre-paid campsite fees) may be withheld.
- Acceptance of Substituted Services
By electing to commence or continue with a substituted itinerary, the traveler formally acknowledges and accepts the changes to the original plan. Proceeding with a substituted route constitutes:
- Full Acceptance: Agreement that the substituted services fulfill the agency’s contractual obligations.
- Waiver of Refund: A waiver of any right to seek partial or full refunds based on the deviation from the original route, provided that the service standard (lodging, guiding, and meals) remains consistent with the original agreement.
- Administrative and Operational Value
Travelers acknowledge that complex itinerary modifications during peak season require significant administrative resources, including real-time communication, multiple revisions of logistics, and the re-allocation of high-demand park infrastructure. These services are included in the total package value and are not subject to refund following the successful completion of a trip.
Traveler Responsibilities
- As a traveler with us, you will accept the decisions that are made by us for the operation of your trip & the decisions made by our guides and leaders of Unu Raymi Expeditions during your trip.
- If there is any person whose health or conduct prior to or after departing for the tour, seems to endanger the comfort, safety, and happiness of the rest of the clients, then that person may be excluded from the entire tour or certain parts of it.
- If the health of a traveler is not fit or suffers during the trip, then Unu Raymi Expeditions will make necessary arrangements for them, but this is not mandatory. Any additional costs associated with this treatment will be incurred by the traveler (s) themselves, though costs will be minimized by the use of our own licensed nurse or medical officer.
- If a traveler does something that is illegal, they will be excluded from the tour and the company will accept no further responsibility for them.
- If you have a specific medical condition that can affect the enjoyment of other people or prevent you from participating in the tour, please let us know about it when you book a trip.
- No refunds are made for those facilities or services that have not been used. As a traveler, it is your own responsibility to have a valid passport, visa permit, and necessary medicines on you during the tour. We will provide you with the latest information on these items and matters, but we have no liability for them.
- Should you change or alter the dates of your trip we reserve the right to amend any previously agreed plan based on the best course for the time of season & logistical requirements to deliver the trip (this may involve a revision of trip pricing).
- You will have read and understood the airline luggage and personal gear requirements for your trip – Planning for your Trip
Travel Insurance
- Travel or adventure insurance is the responsibility of the traveler to provide for themselves for the duration of the trip services.
- Public liability & indemnity insurance is not available in Peru as a service, therefore is it down to the individual or group party to ensure they are insured and make adequate provision for accidents or incidents that may occur during your agreed trip plan with Unu Raymi Expeditions.
- Unu Raymi Expeditions is not liable for any additional extras incurred relating to medical treatment, evacuation costs, or additional services related to accidents or incidents that may occur during your trip with us.
Fitness Levels & Age
- Before you book a tour, you must be absolutely sure that you have the requisite fitness level and would be able to complete your entire chosen travel itinerary. Any activity at altitude can be strenuous so we highly recommend you are well prepared & ready for your trip before arrival.
- If your age is more than 60 years, we highly recommend you obtain medical advice that you have acceptable strength and fitness.
- Unu Raymi Expeditions will not permit any person less than 18 years of age or a minor to travel unaccompanied.
Ill Health or Disability
- If you are suffering from any illness or a disability, undergoing medical treatment of some sort, or have any other medical issues that the company should know about, you will have to let us know when you make your booking.
- Clearly state the nature of your condition and submit a request for any medication or treatment that you may need during the tour. In case you fail in informing us about such a situation, it would imply that you have breached these booking conditions which may result in your being exempted from the tour. In all these cases, no refunds are made whatsoever. Moreover, if your tour features or includes something like transportation via a river boat, you should let us know if you cannot swim when you book your tour.
- You will not be stopped from going on the tour, but the details will let Unu Raymi Expeditions make arrangements for measures that provide you with additional safety.
Visas, Passport, and Vaccinations
- As a traveler, it is entirely your own responsibility to have a valid passport, visa permit, and required medicines for you (your party) during your tour.
- We will provide you with the latest information on these matters, but you accept that we have no liability towards them.
Trip Operation
- Occasionally, as part of a trip plan, we may need to outsource operations to a third partner. These will be operators of very good reputation that we know and work with.
- All parts of any trip plan that are to be outsourced will be clearly communicated during the trip planning process.
- We reserve the right to alter, amend, postpone or cancel services arising from circumstances outside of our control (for example, but not limited to – local strikes affecting transport passage, severe or adverse weather conditions, pandemics, rapid economic inflation affecting tariffs, etc.). In these kinds of circumstances, we will always seek to find the best available alternative for your trip. Any necessary changes to your plan may take place before or during your tour and will be communicated to you.
- We reserve the right to amend or alter accommodations on your trip, depending on accommodation tariffs at the time of booking, available capacity & suitability for the trip plan.
- We reserve the right to act in a manner that is responsible & delivers the security of your trip so as not to incur or present any significant risk or danger to your health & safety.
Privacy Policy
- Unu Raymi Expeditions Ltd. will use the personal information you (your party) provide us with for organizing all of your travel arrangements. Occasionally we may have to pass it on to our suppliers (if required for your trip) so that we are able to fulfill operations of the services which you have requested.
- However, we will endeavor to protect your information at all times, and use it only for official purposes for that which is necessary.
- Your receipt of a trip deposit is acknowledgment & acceptance of these terms and confirms that you (your party) have taken ample time to read the Booking Terms and Conditions. You also confirm that you (your party) have fully understood all the clauses and provide consent to all of them.
- You accept that any written or promotional material received or taken prior to, during & after your trip with us (photo media, videos, comments, communication, etc.) bearing your name or image can be used by Unu Raymi Expeditions Ltd. for promotional purposes in relation to business only.
Recommended Luggage Size for your trip
Every time you fly with us you can take a small bag or backpack (45-50L max size) in the cabin, regardless of the fare purchased. The maximum measurements of your personal item are 45 x 35 x 20 cm (height x length x width), including pockets, wheels, handles, etc. (17.8 x 13.8 x 7.9 in).
In addition, if you would like larger luggage we can upgrade the service to a Promo, Light, Plus, or Top fare, you can carry hand luggage that is stored in the upper compartment of the plane.
The maximum weight is 12 kg (22 lb) if you travel in the Economy cabin, and 16 kg (35 lb) if you travel in the Premium Economy or Premium Business cabin.
The maximum measurements of your additional item are 55 x 35 x 25 cm (height x length x width), including pockets, wheels, handle, etc. (22 x 13.8 x 10 in)
There is an additional charge for this of $30-$40 USD, per person, per flight (depending on the airline)
Any excess weight & specific items check-in charges are your responsibility at the airport check-in counter.
